Is Backcountry Gear Legit? – We Checked That!

Backcountry Gear has become a popular name in the outdoor gear industry, offering a wide selection of products for hiking, camping, skiing, and more.

However, with so many options available online, it can be difficult to determine the legitimacy and quality of a brand.

We will take a closer look at its reputation, product selection, quality standards, customer service, pricing, and more.

This will help you decide whether or not this brand is worth your investment.

Who Are They and What Do They Offer?

Backcountry Gear is an outdoor gear retailer that offers a wide range of products for hiking, camping, skiing, and more.

They have been in business for over 20 years and have built a reputation as a reliable source of high-quality gear.

It carries a variety of brands like Patagonia, The North Face, Black Diamond, and other brands that are known for their quality and innovation.

In addition to gear, they also offer expert advice through its online resources, including gear reviews, buyer’s guides, and instructional videos.

Their goal is to help customers find the right gear for their outdoor adventures.

Is It Legit? A Closer Look at Their Reputation

Backcountry Gear has a generally positive reputation among customers and industry professionals alike.

They have received high ratings from trusted review sites such as Trustpilot and Google Reviews, with customers praising their customer service and quality products.

They have also been recognized for their commitment to sustainability and ethical practices.

However, there have been some negative reviews and complaints about shipping delays and product availability.

Quality Standards: What Sets Them Apart?

Backcountry Gear prides itself on its high-quality standards, which sets them apart from other outdoor gear retailers.

They carefully curate their product selection and work closely with manufacturers.

This ensures that each item meets its standards for durability, performance, and sustainability.

It also offers its own line of products, which are rigorously tested by its team of outdoor experts to ensure they meet the highest standards.

Their commitment to quality is reflected in their warranty program.

It covers defects in materials and workmanship for the lifetime of the product.

Product Selection: A Comprehensive Review

Its product selection is vast and covers a wide range of outdoor activities such as hiking, camping, climbing, skiing, and snowboarding.

Their collection includes apparel, footwear, gear, accessories, and more from popular outdoor brands such as Mammut, and Osprey, among others.

Moreover, Backcountry Gear offers gear for different levels of outdoor enthusiasts from beginners to experts.

Their own line of products is also impressive, featuring high-quality and affordable outdoor essentials.

From backpacking tents, sleeping bags, duffels, and technical apparel, their own line aims to provide a dependable and cost-effective option for outdoor enthusiasts.

The website provides detailed product descriptions, images, and videos to help customers make informed decisions about their purchases.

Customers can also read reviews from other outdoor enthusiasts and filter products by category, activity, brand, price, and more.

It also has a dedicated customer service team available to help customers with any questions they may have about their product selection.

Customer Service: How Do They Handle Complaints and Returns?

The brand has a reputation for providing excellent customer service, with a friendly and knowledgeable staff available to answer questions and provide support.

They offer free shipping on orders over a certain amount, as well as free returns within a certain timeframe.

Backcountry Gear also has a price match guarantee, so customers can be sure they’re getting the best deal.

In case of a complaint or return, its customer service team handles issues quickly and efficiently, with many customers reporting positive experiences.

Pricing: Are Their Products Worth the Investment?

Backcountry Gear’s pricing varies depending on the type of product, brand, and level of quality.

Customers can expect to find higher-end gear from well-known brands like Patagonia and Arc’teryx with prices that reflect their high-quality materials and performance.

At the same time, they also offer affordable options for those on a tighter budget.

They have their own line of products which are designed to provide a more affordable option without sacrificing quality.

While the prices are higher than other outdoor retailers, many customers appreciate the quality of the products and feel that it is worth the investment.

It is committed to providing excellent value to its customers and offers a price match guarantee.

This ensures that customers are getting the best deal.

They also offer regular sales and discounts throughout the year, including holiday promotions, seasonal sales, and clearance events.

Customers can also join their Rewards program to earn points for purchases, reviews, and referrals. It can be redeemed for discounts on future purchases.

Shipping and Delivery: How Fast and Reliable is Their Service?

Backcountry Gear offers several shipping options, including standard, two-day, and overnight shipping.

They also offer free shipping on orders over a certain amount.

Customers can track their order status and shipping information online, which provides added peace of mind.

Its delivery times are generally fast and reliable, with most orders arriving within the estimated timeframe.

However, delivery times may vary depending on the shipping method and location.

In case an order is delayed or lost in transit, customer service will handle these issues promptly and professionally.

In-House Brands: How Do They Compare to Other Brands in Terms of Quality and Value?

Aside from carrying a wide selection of well-known outdoor brands, they also offer their own in-house brands, such as Stoic, Basin and Range, and Backcountry.

These brands are designed to offer high-quality outdoor gear at a more affordable price point.

The quality of its in-house brands compares favorably to other outdoor brands in the same price range.

Customers generally report that the products are well-made and durable, and offer good value for the price.

However, there may be some variability in quality across different products and lines.

Some customers have reported issues with sizing, fit, and durability for certain products.

Also, they may not offer the same level of technical features and advanced materials as some higher-end outdoor brands.

However, for many casual outdoor enthusiasts and budget-conscious shoppers, the quality and value offered by these brands may be more than sufficient.

Should You Shop at Backcountry Gear?

One of its standout features is its excellent customer service.

Their team is known for being knowledgeable and responsive to customer needs, which helps to build trust and confidence in their brand.

Their return policy is also generous, allowing customers to return products within a certain timeframe for a full refund or exchange.

Additionally, their website is user-friendly and easy to navigate, making it simple to find and purchase the products you need.

Another positive aspect of Backcountry Gear is its commitment to sustainability.

They partner with brands that prioritize sustainability and eco-friendly practices, and they themselves have taken steps to reduce their environmental impact.

They have eliminated single-use plastics from their packaging and are working to reduce their carbon footprint through renewable energy and sustainable transportation.

Takeaway

While Backcountry Gear is a reputable brand, there may be other outdoor retailers that better suit your specific needs or preferences.

It is always a good idea to do your own research and compare different options before making a purchase.

If you value high-quality outdoor gear, excellent customer service, and sustainability, Backcountry Gear is definitely a brand worth considering.